The reviews you've earned, finally working for you.

Fiveoak asks every customer at the right moment, automatically, so the reviews you deserve actually show up.

Book a 15-min demo → See it in action

Northstar Dental

Text Message · Today · Example

Hi Jamie — thanks for stopping by Northstar Dental today. Mind sharing your experience? It only takes a sec: 5oak.co/X4q2Z

Loved it — just left you 5★! 🙌

Thank you, Jamie 🙏

Every platform, one inbox

Every review you've earned, in one place.

Google, Facebook, Yelp, and the industry-specific review sites your customers actually read — routed into a single inbox. Respond to Google reviews directly from Fiveoak; triage the rest in one place instead of juggling six tabs.

Northstar Dental

Northstar Dental

Downtown · 1 of 3 locations

Review Summary

4.8

43 Reviews

+12 since joining

Response Rate

92%

23 of 25 responded

Top 5% on platform

Fiveoak-Generated

+18 reviews

Started with: 25

+15% this month

Invites This Month

24 invites

Total sent: 127

+10% from last
Reviews Invites Reports Leaderboard

You have 43 reviews · avg 4.8

Five out of five stars

Jamie D.

Responded

3 days ago

Best dental visit I've had in years. The team made it painless and everyone was so kind. Already booked my next cleaning.

Your response

Thanks so much, Jamie! We're thrilled you had a great visit — see you at your next cleaning.

Five out of five stars

Sam R.

Not Responded

5 hours ago

Quick, professional, and they followed up afterwards. Already booked my next cleaning.

How it works

Live in an afternoon. Reviews flow in for years.

  1. Connect

    Link your scheduler, CRM, or PMS in minutes. Fiveoak listens for the right moments — appointment completed, job closed, invoice paid.

  2. Automate

    Perfectly-timed review invites go out by SMS and email, from your business number. A reminder follows up automatically three days later.

  3. Respond

    Every review — Google, Facebook, Yelp, and platform-specific sites — lands in one inbox. Reply from Fiveoak; we post to the source.

Automated invites

Set it once. The right ask, at the right moment, every time.

Trigger a review invite off any event in your existing tools. SMS arrives from your business number; email follows the same brand. A reminder fires three days later if there's no response — without a person having to remember.

  • Triggered by your scheduler, CRM, PMS, or invoice tool
  • SMS + email — your customer picks the channel they actually use
  • Automatic three-day follow-up if no response
  • Bulk invites and CSV upload for one-time campaigns
Multi-location

See which locations and staff actually move the needle.

Roll up reviews, response rates, and invite volume across every location. Compare staff side-by-side. Find the practice in your portfolio that just figured something out — and copy it everywhere.

  • Location leaderboard with month-over-month deltas
  • Staff leaderboard tracking invites sent and outcomes
  • Roll-up reports for stakeholders who don't want to log in

Location Leaderboard

Last 30 days
Sample multi-location leaderboard showing review count, average rating, and response rate over the last 30 days
Location Reviews Avg Resp.
Northstar — Downtown +18 trending up 4.9 96%
Northstar — East Side +12 4.8 88%
Northstar — West Loop +9 trending down 4.6 62%
Two-way messaging

One inbox for every customer text — not five staff phones.

Fiveoak gives your business a single SMS dashboard. Customers text your business number; your whole team answers from one shared inbox — so nothing slips through the cracks between the front desk, the back office, and the owner's cell.

  • A shared inbox the whole team works from — no more "did anyone reply to her?"
  • Conversations run on your business number, never a personal cell
  • Full thread history stays with the customer, visit after visit
  • The same number your review invites and reminders already send from
Website chat

Turn "just looking" into a text conversation.

Add a chat widget to your site and visitors reach you in one tap. The conversation starts on your website and continues over SMS — so a lead who clicks away is still a live text thread, not a chat window that closed for good.

  • A one-tap chat button on any page of your site
  • Conversations hand off to SMS, so leads don't vanish when the tab closes
  • Replies land in the same shared inbox as the rest of your texts
  • No agent stuck waiting at a screen — answer the moment you can
Social proof

Put the reviews you earned where buyers decide.

Drop a Fiveoak widget on your website and your latest reviews show up automatically — live, not a screenshot somebody has to remember to swap out. New reviews flow in as they post, so your site always reflects your most recent reputation.

  • Embeds with a single snippet — nothing to maintain after setup
  • Shows your newest reviews automatically as they come in
  • Pulls from the review platforms you already collect on
  • Verified, and matches your site; visitors tap through to the source
SMS surveys

Ask by text. Hear back before they forget.

Send a short survey by SMS right after the visit and catch how people really felt — while it's still fresh. A happy answer becomes an easy ask for a public review; a rough one comes straight to you, so you can make it right before it ever shows up online.

  • Short, one-tap surveys sent by text right after the visit
  • Answered in seconds because it's a text, not another email
  • Spot an unhappy customer early, before it becomes a public review
  • Turn your happiest responses into your next reviews

Your happiest customers already wrote your best marketing. Fiveoak just makes sure it gets heard.

Common questions

Answers to what teams ask before they sign on.

  • How long does setup actually take?
    Most teams are live in an afternoon. Connect your scheduler, CRM, or PMS, pick the trigger event, customize the invite copy once, and you're done. We'll walk you through the integration during your demo.
  • Which review platforms does Fiveoak support?
    Google, Facebook, and Yelp are core. We also integrate with industry-specific platforms for dental, real-estate-investor, and treatment-center workflows. If you have a platform we don't cover yet, tell us — most are quick to add.
  • Does Fiveoak send SMS from my business number?
    Yes. Invites go out from your business number so customers recognize who's asking. Reply-handling stays inside Fiveoak; replies don't bounce around your staff's personal phones.
  • What happens if a customer doesn't respond to the first invite?
    A polite reminder fires automatically three days later. After that, Fiveoak stops — you won't be the business that nags customers into ignoring you.
  • Can I manage multiple locations from one account?
    Multi-location is the default, not an upgrade. Roll up reviews, response rates, and invite volume across every location. Per-location leaderboards and staff leaderboards are built in.
  • How is pricing structured?
    Per-location monthly, with volume discounts for multi-location operators. Book a demo for a quote tailored to your setup — we'll cover it on the call.
Book your demo

See Fiveoak running on your business.

Fifteen minutes, a screen-share, and a walkthrough on your real data. We'll reach out within one business day.

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See Fiveoak running on your business.

Fifteen minutes, a screen-share, and a walkthrough on your real data. No deck. No pressure.

Book a 15-min demo → See it in action