For treatment centers & recovery programs

Families search before they call. Make sure your story is the one they find.

Fiveoak invites alumni and family members for reviews at the right moment in the recovery arc — by SMS and email, in your program's voice — and pulls every Google, Facebook, RehabReviews, and Recovery.com mention into one inbox.

Book a 15-min demo → See it in action

EMR-triggered no clinical workflow change HIPAA-aware no PHI in invites Configurable cadence 30 / 60 / 90 days post-discharge

Plugs into your EMR — and any other tool you use, via Zapier.

Apex Recovery

Text Message · Today · Example

Hi Lauren — hope life after Apex is treating you well. If you have a minute, we'd love to hear how it's going: 5oak.co/X4q2Z

Six months sober. Best decision I ever made — 5★ all the way.

We're so proud of you, Lauren 🌿

Built for recovery workflows

Plugs into the EMR your clinical team already documents in.

Fiveoak listens for the discharge event in your EMR and queues a review invite for the cadence your alumni team specifies — typically 30 to 90 days post-discharge. Clinical staff don't change a thing; the alumni team gets a workflow they didn't have. Bring your own EMR — we support the major systems directly, and anything else connects via Zapier.

Plus any other tool you use, via Zapier.

Reviews routed from

  • Google Reviews + replies
  • Facebook Recommendations
  • RehabReviews Alumni reviews
  • Recovery.com Family decisions
  • Psychology Today Provider profile

Every review lands in one Fiveoak inbox. Reply to Google reviews directly from Fiveoak; for Facebook, RehabReviews, Recovery.com, and Psychology Today, we surface the review and link out so your alumni team can respond at the source.

Why treatment centers pick Fiveoak

The audience isn't the patient — it's the family deciding tonight.

  • Families decide in a forty-minute window

    A spouse or parent searches your center at 11pm and decides whether to call by morning. The story they find on Google, RehabReviews, and Recovery.com is the entire pitch. Fiveoak makes sure that story is current, not three years old.

  • Asking the patient too early is the wrong ask

    Day-of-discharge is the wrong moment; weeks into recovery is the right one. Fiveoak queues invites for the cadence your alumni team specifies — typically 30, 60, or 90 days post-discharge — so the review reflects the program, not the relief of going home.

  • HIPAA-aware everything

    Invites never reference treatment type, diagnosis, level of care, or admission date — just first name + program name + a request to share their experience. Patient and family contact info stays inside your EMR; Fiveoak only sees what your team explicitly forwards.

  • One bad reviewer can speak louder than fifty good outcomes

    A single grievance review can dominate page one for months. Fiveoak alerts on negative reviews the same day they post, drafts a thoughtful response template, and increases the volume of legitimate positive reviews that re-balance the picture.

Discharge-triggered automation

The right ask, weeks after the right moment.

Fiveoak doesn't ask for a review on discharge day. We listen for the discharge event in your EMR, then queue the invite for the cadence your alumni team specifies — 30, 60, or 90 days. Family-member invites can fire on a separate cadence so the spouse or parent who paid the bill is asked at the right time, too.

  • Triggers on discharge events from your EMR
  • Configurable post-discharge cadence per program (30 / 60 / 90 days)
  • Separate family-member invite track for the household decision-maker
  • SMS from your program's number, with a 3-day reminder if there's no response

The right ask, weeks after the right moment

  • Triggers on discharge events from your EMR
  • Configurable post-discharge cadence per program (30 / 60 / 90 days)
  • Separate family-member invite track for the household decision-maker
  • SMS from your program's number, with a 3-day reminder if there's no response
Reputation across every platform

Recovery-specific review sites, all in one inbox.

Recovery.com and RehabReviews carry the family-decision weight that Google alone doesn't. Fiveoak pulls reviews from all of them into a single queue — reply to Google reviews from Fiveoak directly; for Facebook, RehabReviews, Recovery.com, and Psychology Today, we surface the review and link out so your alumni team can respond at the source.

  • Pulls Google, Facebook, RehabReviews, Recovery.com, and Psychology Today into one inbox
  • Same-day alerts on new negative reviews so the alumni team responds in hours
  • Reply to Google reviews from Fiveoak; link out to reply at the source for the rest

Recovery-specific review sites, all in one inbox

  • Pulls Google, Facebook, RehabReviews, Recovery.com, and Psychology Today into one inbox
  • Same-day alerts on new negative reviews so the alumni team responds in hours
  • Reply to Google reviews from Fiveoak; link out to reply at the source for the rest

The story a family finds tonight on Google decides whether they call tomorrow. Fiveoak makes sure that story keeps coming.

Common questions

What recovery programs ask before they sign on.

  • When does Fiveoak send the invite — day-of-discharge?
    No, and that's deliberate. Day-of-discharge is the worst possible moment for a meaningful review. Fiveoak queues invites for the post-discharge cadence your alumni team specifies — most programs land on 30, 60, or 90 days. The review reflects the program at a distance, not the relief of going home.
  • What about HIPAA?
    Invites never reference treatment type, diagnosis, level of care, or admission date — just the alumnus's first name, your program name, and a request to share their experience. Patient and family contact info stays inside your EMR; Fiveoak only receives the data your team explicitly forwards. Your demo call covers your specific compliance posture.
  • Can the family member be invited, not just the patient?
    Yes — and most programs run both tracks. The spouse, parent, or adult-child who paid for treatment is often a more reliable reviewer than the patient at 30 days. Fiveoak can fire a separate invite to the family contact on a different cadence.
  • What review platforms beyond Google and Facebook?
    RehabReviews, Recovery.com, and Psychology Today are the family-decision platforms specific to recovery — Fiveoak pulls all of them into one inbox. Reply to Google reviews from Fiveoak directly; for the others, we surface the review and link out so you can respond at the source.
  • How does Fiveoak help with negative reviews?
    Same-day alerts when a new negative review posts on any covered platform. Fiveoak surfaces the review with a draft response your alumni director or clinical leadership can review before posting at the source. The structural answer is volume — a steady flow of legitimate post-treatment reviews keeps the page-one story representative.
  • Can we configure the post-discharge cadence per program?
    Yes. Residential, IOP, and PHP programs typically want different cadences — 30, 60, or 90 days post-discharge is the common range. Each program in your account configures its own cadence; family-member invites are configured separately.
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See Fiveoak running on your last cohort of alumni.

Fifteen minutes, a screen-share, and a walkthrough on your real EMR data. No deck. No pressure.

Book a 15-min demo → See it in action